Online Personal Shopper
Easily create live video selling sessions or individual customer service video sessions.
THE PURCHASE DECISION PROCESS
ACCOMPANY YOUR CUSTOMERS THROUGH THEIR PURCHASE DECISION PROCESS, OFFERING LIVE REAL-TIME ATTENTION.
Direct and individual attention throughout the purchase decision process makes a huge difference to the customer experience offered by your brand. From the search for information beforehand to the after-sales evaluation, our one-to-one Live Shopping technology enables your online sales team or customer support department to respond to your customers in a personalised fashion at any time and via video.
VIDEO PERSONAL SHOPPER
Shifting the advantages of personalised attention from the physical channel to your online sales channel will bring numerous benefits for your brand.
Your product or service and the value proposition that differentiates you from other alternatives can be better understood when they are presented, explained and demonstrated by a seller.
You will be able to easily integrate your entire catalogue, show your newest products or select and show those products you think best suit the needs being conveyed by your customer at that moment with the click of a button.
Because of that and thanks to our live video-based one-to-one Live Shopping platform, you will be able to accompany your customer from the initial tentative steps in their purchase decision process.
BOOST SALES THROUGH YOUR E-SHOP WITH A PERSONAL SHOPPER
With the help of a Personal Video Shopper, you will also be able to continue accompanying your customer to the end of their purchase decision process.
You will send the conversion rate from your e-commerce business or e-shop through the roof by personalising both the customer service you provide and the promotions or offers that might encourage more impulsive buying.
Furthermore, resolving issues in real time will enable you to reduce your returns percentage.
All the while providing a far more human and entertaining memorable customer experience that will have a positive knock-on effect on both repeat purchases and brand recommendation.
In short, with just a camera, a good Internet connection and our Personal Video Shopper platform (which you can set up quickly and easily in just a few clicks), you can create your own live personal selling channel.
What do our customers say
CUSTOMER SERVICE FOR YOUR E-SHOP
HOW TO RAISE THINGS TO A HIGHER LEVEL BY USING A PERSONAL VIDEO STREAMING PLATFORM.
HOW TO RAISE THINGS TO A HIGHER LEVEL BY USING A PERSONAL VIDEO STREAMING PLATFORM.
Improve your customer service team. Get technology working for you and you both serving the customer.
– With our Personal Video Streaming service, you will let your customer service agents directly interact with your customers and better convey their understanding and empathy.
– Whether it be answering a question, dealing with an incident, managing a query… whatever sort of after-sales or support service you offer, having a live agent will help navigate any potential situation more successfully.
– Furthermore, your customer service team will have more interactive tools for enriching the experience and taking it far beyond a simple video call. For example, you will be able to offer your customers direct and real-time downloads of the forms and documents needed for each procedure. Agents will also be able to generate coupons and purchase offers or compensation discounts in real time should they want to. They will even be able to ask customers to take part in the NPS or CSAT survey before leaving the video call.
– All this without making any changes to your internal service procedures or attention levels, with the option to continue performing triage and direct each case to the most suitable agent at any given time.
QUESTIONS AND ANSWERS
It really depends on the type of product you are selling and its sales process. At ONLIVE, we usually recommend 30-minute slots–enough time to answer any questions and close the sale without any rush.
If your product is from the luxury sector, we recommend extending these slots to one hour in order to give your customer an exclusive experience.
ONLIVE it is not a social network.
ONLIVE is a sales channel.
It’s not necessary for customers to register in order to keep resistance participating in your shows to a minimum.
ONLIVE.SITE’s One-to-One mode has a starter pack of three licenses for three vendors, and you can create as many licenses as you need.
The price for ONLIVE.SITE consists of 3 blocks: integration, monthly or annual license fee and commission per sale.
The price varies depending on your modality and the complexity of integrating with your ecommerce.
Tell us about your situation, and we will send you an offer tailored to your needs.
Onlive uses your e-commerce payment manager, although visually for the client everything happens in the same One-to-One session. This makes the process easier and multiplies the conversion.
The customer will make the payment on Onlive.site, but everything really happens in your online store.
Yes, we offer the possibility of recording one daily session per license and with one month of storage, for quality control.
A One-to-Many show is a live and direct event for many viewers. A presenter or host showcases products or services, and viewers watch the show like they would watch a television program, except they can buy any of the products presented.
The presenter interacts with his audience through the chat, polls, games, or even by inviting a viewer to participate in the show.
A One-to-One session is a more exclusive private sales session, which can include up to 3 clients. The salesperson presents products of interest to the client and answers any of their questions or concerns live. The session is private and not open to participants. It is an excellent way to transform the “physical” sales experience into an online one.
The One-to-One or One-to-One Live Shopping sessions are recommended for brands with high-value products or services that often need the help of a salesperson to showcase and explain all the advantages and benefits. The luxury sector is a great example, but One-to-One is also great for investment products such as electronics, furniture, etc.
At ONLIVE.SITE we have calculated that with average baskets values greater than € 100, it is already profitable to dedicate a full-time person to selling through One-to-One Live Shopping.
No, ONLIVE.SITE integrates with your CMS. You will have all your content accessible with a single click.
The limit of clients in a one-to-one session is 3, plus the vendor. Which would mean a total of 4 cameras connected simultaneously in a real-time sales session.
Yes, with the purchase of any of the Onlive.site licenses, you will have an onboarding session on how to use the tool as well as the most important tips for how to put on a good show. You will also have personalized assistance via email.
We can integrate with any e-commerce platform. We currently have integration with the main ones: Prestashop, Tiendanube, Shopify, Woocommerce, Magento, etc.
Do not hesitate to message us about your situation and needs, and we will send you a personalized proposal to integrate with your online store.
Of course, request your demo, and we will create an offer that suits your needs.
A technology that has absolutely everything you need to create a unique experience for your audience and convert easily. But the best thing is undoubtedly the human team behind it all; people who take care of everything to make sure it all runs perfectly. 100% recommendable.